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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Grant Gomez

July 23, 2026

5  out of  5
rating by Grant Gomez
"Rosa was great, she helped me setting up my car insurance at a good and fair price."
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Carlos Quinones

July 22, 2026

5  out of  5
rating by Carlos Quinones
"I would like to recognize Dixiana for the exceptional customer service provided. From the very beginning, she demonstrated professionalism, patience, and a genuine commitment to helping me understand my coverage options. Every question was answered thoroughly, and she took the time to ensure I felt confident in my decisions.

Her responsiveness, attention to detail, and dedication to providing outstanding service made the entire experience smooth and stress-free. It’s refreshing to work with someone who truly values their customers and goes above and beyond to provide support.

Thanks again. I will be back for car insurance!"
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Karen Schneider

July 10, 2026

5  out of  5
rating by Karen Schneider
"Office was great when I needed to update my car insurance. Rosa was responsive, polite and thorough."
We responded:
"Thank you for your review, Karen! I'm happy to hear that Rosa was able to assist you with updating your insurance. We strive to provide responsive and thorough service. Let us know if we can help with anything else!"
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Isiah Jamerson

June 23, 2026

5  out of  5
rating by Isiah Jamerson
"Had an amazing experience with Rosa. No issues at all. Very quick and to the point."
We responded:
"Thank you, Isiah! I'm happy to hear that Rosa provided you with such a smooth and efficient experience. We always aim to make things quick and straightforward for our customers. Let us know if we can help with anything else!"
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Joseph Mular

June 20, 2026

5  out of  5
rating by Joseph Mular
"We've had State farm for I don't know 20 years and I got to tell you every single time there's an incident or accident regardless if it's our home car State farm is on top of the problem they take care of it right away within 24 hours was in a rental car got approved claim and just makes our whole life a lot easier and takes away the stress so anybody out there I got to tell you State farm is number one put it this way you cannot put a price tag on good customer service great coverage and being content"
We responded:
"Joseph, thank you for taking the time to leave us a review! I'm really happy to hear that we've been able to consistently support you over the years and make things easier during stressful times. It's great to know that our efforts in providing good customer service and coverage are appreciated. We're always here to help if anything comes up!"
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Shrestha Singh

June 17, 2026

5  out of  5
rating by Shrestha Singh
"Great experience with Rosa who was very informative about what State Farm has to offer. Answered all my questions and helped me obtain a new policy for my move that allowed me to still maintain my bundled insurance."
We responded:
"Thank you, Shrestha, for taking the time to leave us a review! I'm happy to hear that Rosa was able to provide you with the information you needed and assist you with your new policy. It's great to know that we could help you maintain your bundled insurance during your move. We appreciate your support!"
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Maksym Nahorskyi

June 11, 2026

5  out of  5
rating by Maksym Nahorskyi
"I would give Megan 10 stars out of 5 if I could. She was incredibly helpful, professional, and patient throughout the entire process. She took the time to resolve my issue and made sure everything was handled correctly. Thank you for the excellent service!"
We responded:
"Thank you, Maksym! I'm really glad to hear that Megan provided you with such excellent service. We always aim to be helpful and professional, and it's great to know that Megan made a positive impact during your experience. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
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David Gomez

May 27, 2026

5  out of  5
rating by David Gomez
"Rosa provided outstanding customer service and went above and beyond to assist me."
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear that Rosa delivered outstanding service and went the extra mile to assist you. We strive to provide the best support possible. We're always here if you need anything else!"
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jesse cuellar

May 19, 2026

5  out of  5
rating by jesse cuellar
"Thank you Rosa, for being so helpful this morning. In processing my payment. I enjoyed our little chat for the brief moment I was on the phone with you. Thank you again..."
We responded:
"Glad we were able to assist you with your insurance and look forward to working with you in the future!"
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Sandra Vito

May 13, 2026

5  out of  5
rating by Sandra Vito
"My son was having some issues after his accident and our agent Rosa from William Franks office stepped in and took care of everything!! I highly recommend William Frank and Rosa!!"
We responded:
"Hey, Sandra! Thank you for letting us know that Rosa was able to step in and help your son after his accident, and that you found the pricing reasonable. We appreciate your recommendation of our office and are happy Rosa could take care of everything for your auto insurance needs!"
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Zach Pobuta

May 13, 2026

5  out of  5
rating by Zach Pobuta
"Rosa was fantastic throughout this whole process. Kept me informed, kept me updated and followed up with me even if there wasn’t any updates. Rosa was the best person to handle my claim. Appreciate all the effort you gave. 5 stars for sure"
We responded:
"Thank you, Zach! I'm happy to hear that Rosa provided such excellent support during your claim process. Keeping you informed and updated is something we strive for, and I'm glad Rosa delivered on that. We appreciate your feedback and are here if you need anything else!"
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Debra Ray

March 24, 2026

5  out of  5
rating by Debra Ray
"Does Great Business!!"
We responded:
"Thank you, Debra! I'm happy to know you think so highly of our business. We’re committed to providing excellent service and are always here to assist with your insurance needs. Thanks for choosing us!"
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Douglas Mather

March 23, 2026

5  out of  5
rating by Douglas Mather
"Good service answered all my questions"
We responded:
"Hey Douglas, thanks a lot for the awesome review! I'm glad we could answer all your questions. If you need anything else, feel free to reach out anytime! - William Frank - State Farm Insurance Agent, Elmhurst, IL"
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Lusbin Lopez

January 28, 2026

5  out of  5
rating by Lusbin Lopez
"Dixie helped me a lot with my insurance questions !!!! Thanks again"
We responded:
"Lusbin, thank you for your feedback! I'm happy to hear that Dixie was able to assist you with your insurance questions. We appreciate your trust in us. Let us know if we can help with anything else!"
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Jonatan Torres

January 23, 2026

5  out of  5
rating by Jonatan Torres
"Excellent service! Dixiana is a friendly, pleasant, and reasonable person. She is very patient and does everything possible to provide a clear explanation of whatever you ask. Thank you for the service and the time you dedicated."
We responded:
"Thank you for your wonderful feedback, Jonatan! I'm delighted to hear that Dixiana provided you with such a positive experience. Her dedication to clear communication and patience truly makes a difference. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
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Faris Ahmad

December 15, 2025

5  out of  5
rating by Faris Ahmad
"I worked with Dixiana, and she was very knowledgeable and was great with getting me a policy that fit my families needs."
We responded:
"Thank you, Johnny! I'm happy to hear that Dixiana was able to assist you effectively and find a policy that suits your family's needs. We appreciate your feedback and are always here to help with any future insurance questions or needs. Let us know if there's anything else we can do for you!"
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Donna Hall

December 5, 2025

5  out of  5
rating by Donna Hall
"Rosa has gone above and beyond my expectations of helping me with an issue regarding my car. I brought it for a new battery and Meineke blew out the modual acting like they didn’t. They brought to a Haggerty and they indeed said that’s what happened. Rosa stayed on phone and merged calls to make sure I was taken care of and not left to fend for myself. Kudos to her professionalism and knowledge. Thank you Rosa. Merry Christmas."
We responded:
"Thank you, Donna! I'm happy to hear that Rosa was able to assist you so effectively with your issue. Her dedication and expertise truly make a difference, and I'm glad she could ensure you were well taken care of. We appreciate your kind words and wish you a Merry Christmas as well! Let us know if there's anything else we can do for you."
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Donna Koeppen

December 1, 2025

5  out of  5
rating by Donna Koeppen
"I worked with Megan and she was wonderful to work with. She was friendly and helpful and very knowledgeable about the services I was looking for, and I felt very comfortable.
I would not hesitate to call her if I had any other questions."
We responded:
"Thank you, Donna! I'm happy to hear that Megan provided you with such a positive experience. Her friendliness and expertise are truly valued here. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Dominic Maugeri

November 25, 2025

5  out of  5
rating by Dominic Maugeri
"Rosa was great,very courteous and friendly. She was able to help me with no hesitation. My needs were taken care of quickly."
We responded:
"Thank you, Dominic! I'm happy to hear that Rosa provided you with courteous and friendly service. It's great to know your needs were addressed promptly. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
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Carmen Ortiz

November 20, 2025

5  out of  5
rating by Carmen Ortiz
"Very friendly and help me with my car insurance she did it step by step thanks"
We responded:
"Carmen, thank you for your wonderful feedback! I'm happy to know you found the step-by-step assistance helpful with your insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Vanessa Preston

November 19, 2025

5  out of  5
rating by Vanessa Preston
"My vehicle coverage was fast and reliable following an accident, and with future home insurance discounts dependent upon still owning a vehicle, Rosa has been helpful navigating me through my options going forward. She has been communicative and upfront throughout the process, and enjoyable to work with in an otherwise unfortunate life event for me."
We responded:
"Thank you for your review, Vanessa! I'm happy to hear that Rosa was able to assist you effectively during such a challenging time. It's great to know she provided clear communication and support. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Alejandro Ocampo

November 19, 2025

5  out of  5
rating by Alejandro Ocampo
"Agent Rosa was very helpful getting my renters insurance.. great service"
We responded:
"Thank you, Alejandro! I'm happy to hear that Rosa was able to assist you with your insurance. We're committed to providing great service, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
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Johnny R

November 18, 2025

5  out of  5
rating by Johnny R
"I talk with Rosa she was great answered all my questions the talk and conversation went great"
We responded:
"Thank you for your review, Johnny! I'm happy to hear that Rosa was able to assist you and answer all your questions. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Laura

November 13, 2025

5  out of  5
rating by Laura
"Rosa at State Farm assisted me in choosing a policy, she was very helpful. She explained everything and made it easy and simple."
We responded:
"Thank you for your review, Laura! I'm happy to hear that Rosa was able to assist you effectively and make the process straightforward. Our team is dedicated to providing clear and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
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Deontae Clemons

November 13, 2025

5  out of  5
rating by Deontae Clemons
"OK, hello Megan this is Georgia and I just wanted to let you know that I appreciate your understanding with me developing what I need to do for my insurance and everything you was 100% in favor for me to get what I needed and I will never forget you and I owe you a gratitude thanks from now on and merry Christmas. Happy new year and happy Thanksgiving OK bye-bye"
We responded:
"Thank you, Georgia, for your thoughtful message! I'm delighted to hear that Megan was able to assist you with your insurance needs. Your kind words mean a lot to us. Wishing you a Merry Christmas, Happy New Year, and a wonderful Thanksgiving! Let us know if there's anything else we can do for you."