State Farm® Insurance Agent William Frank
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jake Cronin
September 3, 2025
5
out of
5
rating by Jake Cronin
"10/10 service ROSA was absolutely amazing! Took care of everything I needed and was so sweet! 10/10 recommend seeing them for all your insurance needs."
We responded:
"Hey, Jake! Thanks so much for letting us know that Rosa provided 10/10 service and took care of everything you needed. We’re glad her help and friendly approach made such a positive impression. We appreciate you sharing your experience and recommendation."
Bert Cruz
September 2, 2025
5
out of
5
rating by Bert Cruz
"I had spectacular customer service from Dixana who answered the phone today and assisted me with my billing. She stated it will be confirmed by following up with me later this week to finalize the process. Dixana is very knowledgeable with the State Farm process and they have a tremendous asset to this Company. Thank you Dixana!"
We responded:
"Thank you for your review, Bert! I'm happy to hear that Dixana provided you with such excellent service. Her expertise and dedication are truly valuable to our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Anna Marie DiGioia
August 28, 2025
5
out of
5
rating by Anna Marie DiGioia
"State Farm agent Rosa is the best!! Her knowledge and patience of walking the family through an accident processes has been seamless! State Farm has a gem with Rosa"
We responded:
"Anna Marie, thank you for your wonderful feedback! I'm happy to hear that Rosa's expertise and patience made the process smooth for your family. We truly value her dedication to our customers. If you ever need anything else, feel free to reach out!"
Katie P
August 21, 2025
5
out of
5
rating by Katie P
"I’ve been a customer for 3+ years. I recently added a car to our policy. They made sure they bundled our policies and gave me the best deal and saved us money. Everytime I have a question or need help with anything Dixiana always help me and deals with it in a prompt professional manner. I recommend this office to anyone."
We responded:
"Thank you, Katie, for your wonderful feedback! I'm so happy to hear that Dixiana has been able to assist you promptly and professionally. It's great to know that bundling your policies has been beneficial. We appreciate your recommendation and are here for any future questions or needs. Let us know if there's anything else we can do for you!"
Morris Williamson
August 18, 2025
5
out of
5
rating by Morris Williamson
"Rosa was very helpful. Thanks."
We responded:
"Thank you, Morris! I'm happy to hear that Rosa was able to assist you effectively. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
4693384
August 15, 2025
5
out of
5
rating by 4693384
"Rosa was very kind and very professional. I was taken care of immediately and efficiently although my problem was somewhat complex. Thank you, you really helped my day to go smoothly."
We responded:
"Thank you for your review! I'm happy to hear that Rosa provided you with such efficient and professional service, especially with a complex issue. It's great to know your day went smoothly. If you need anything else, feel free to reach out!"
Pete K (Pk alpine)
August 14, 2025
5
out of
5
rating by Pete K (Pk alpine)
"Easy to work with and Im saving money."
We responded:
"Thank you, Pete! I'm happy to hear that you found it easy to work with our office and that you're saving money. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
ladonna Holt
August 14, 2025
5
out of
5
rating by ladonna Holt
"Rose assisted me. When I had questions about my renewal. She was professional and kind. Never! had a problem. With this company. I'm! Always satisfied. Thanks! For all that you do."
We responded:
"Thank you, Ladonna! I'm happy to hear that Rose was able to assist you with your renewal questions. It's wonderful to know you're consistently satisfied with our service. We appreciate your trust and are here whenever you need us!"
Kathleen Popovsky
August 13, 2025
5
out of
5
rating by Kathleen Popovsky
"We recently added a new car to our policy. Rosa was very helpful and made the process easy and stress free. I also had a last minute question about coverage for one of my sons, and they were able to give me a quick answer."
We responded:
"Thank you, Kathleen! I'm happy to hear that Rosa was able to assist you and that your question about coverage was answered promptly. We strive to make every interaction smooth and stress-free. If you have any more questions or need further assistance, feel free to reach out!"
Kelseanna Barnes
August 6, 2025
5
out of
5
rating by Kelseanna Barnes
""I was recently in a car accident with someone with no insurance and I called the office to see my next step. I called the State Farm office and luckily Rosa answered the call . She made sure I was okay and also had the make, year & model of my car. Rosa had an answer for all questions and gave me helpful tips. I’m really grateful she answered and helped me with my situation because I know what my next steps are! Thank you Rosa for listening, your patient and your help!"
We responded:
"Thanks Kelseanna!"
bob laudadio
July 29, 2025
5
out of
5
rating by bob laudadio
"I went in to clarify some questions I had concerning my homeowners and car insurance. Dixaiana was great to talk to and was able to answer all my questions. Thank you Dixaiana for making a yearly task complete. 😊"
We responded:
"Thank you for your review, Bob! I'm happy to hear that Dixaiana was able to assist you with your questions about your insurance. We aim to make your experience as smooth as possible. Let us know if there's anything else we can help with!"
Jeff Hoyt
July 29, 2025
5
out of
5
rating by Jeff Hoyt
"Rosa was quick and efficient in helping me figure out what is going on with my claim. Highly recommend!"
We responded:
"Thank you for your review, Jeff! I'm happy to hear that Rosa was quick and efficient in assisting with your claim. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
mvpanthony
July 29, 2025
5
out of
5
rating by mvpanthony
"I had the pleasure of speaking with Rosa today she was very awesome answer all my questions very nice woman thank you you're very awesome and I appreciate you"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Rosa was able to assist you effectively and answer all your questions. We are here to help with any further insurance needs you may have. Have a great day!"
Rene Paz
July 28, 2025
5
out of
5
rating by Rene Paz
"Rosa at State Farm is truly exceptional! Her knowledge and professionalism are evident in every interaction. She is friendly, incredibly helpful! Rosa patiently addresses all questions, provides clear explanations, and ensures a smooth, stress-free process. I highly recommended for anyone seeking top-tier service and personalized attention from a trustworthy and reliable insurance agent"."
We responded:
"Thank you for your wonderful feedback, Rene! I'm so happy to hear about your positive experience with Rosa. Her dedication to providing knowledgeable and friendly service is truly appreciated. If you ever need further assistance or have more questions, feel free to reach out. Thanks for choosing us!"
Michelle Barragan
July 25, 2025
5
out of
5
rating by Michelle Barragan
"William and his team (specifically Dixiana ) were incredibly professional and very prompt with their service. Their headache free approach to providing quick, effective quotes made it very easily to make the switch from my previous insurer. I was recommended to give Dixiana and the team a shot from a coworker, and will gladly recommend them to anyone else needing insurance coverage. Great service."
We responded:
"Thank you, Michelle! I'm happy to hear that our office provided you with such professional and prompt service. It's wonderful that the transition was smooth and hassle-free for you. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Lewis Swingler
July 25, 2025
5
out of
5
rating by Lewis Swingler
"Great job by Rosa she was amazing thanks 👍"
We responded:
"Thank you, Lewis! I'm glad to hear Rosa provided such amazing service. We appreciate your feedback and are here for any future insurance needs or questions you might have."
Joel Alicea
July 25, 2025
5
out of
5
rating by Joel Alicea
"Fantastic service from Dixiana from start to finish. The staff was proactive in finding me the best savings and made the whole process simple. The office atmosphere is warm and experienced, definitely a place you can trust."
We responded:
"Thank you for your review, Joel! I'm happy to hear that Dixiana and our team provided fantastic service and made the process simple for you. We strive to create a warm and welcoming atmosphere, and it's great to know you felt that. Let us know if there's anything else we can do for you!"
angie bonner
July 25, 2025
5
out of
5
rating by angie bonner
"Talk to Rosa from the State Farm located in Elmhurst Il She was helpful with answering my questions and quick to help with any issues that I needed resolved"
We responded:
"Thank you, Angie! I'm happy to hear that Rosa was able to assist you effectively and address your questions and concerns. Our team is dedicated to providing excellent service, and it's great to know Rosa delivered that for you. If there's anything else we can do for you, just let us know!"
Shaquita Sturgeon
July 25, 2025
5
out of
5
rating by Shaquita Sturgeon
"Just purchased my first car on my own and Rosa made sure I knew everything about car insurance. She expressed the importance of different add ons that State Farm offers. Very sweet and knowledgeable, I’m glad I chose to work with William Frank State Farm in Elmhurst."
We responded:
"Thank you, Shaquita! I'm delighted to hear that Rosa was able to assist you with your insurance needs and provide valuable insights on our offerings. We're grateful to have you with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Kal
July 24, 2025
5
out of
5
rating by Kal
"I was a customer for 2 years, and whenever I had a question the service was always prompt and knowledgeable, including multiple calls fielded by Dixiana herself. She was never impatient with all of my questions, and I’d definitely use her again!"
We responded:
"Kal, thank you for your review! I'm happy to hear that you appreciated the prompt and knowledgeable service you received. Dixiana is indeed a valuable part of our team, and I'm glad she could assist you so well. If you ever need anything else, feel free to reach out!"
Heriberto Sanchez
July 24, 2025
5
out of
5
rating by Heriberto Sanchez
"I'm very pleased with the effort Dixiana puts her work on helping her customers a great employee to the company with high standards keep up with your amazing work. Awesome future 💯 percent."
We responded:
"Heriberto, thank you for your wonderful feedback! I'm happy to hear that Dixiana's dedication and high standards have made a positive impact. We appreciate your support and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
Mary Divine
July 24, 2025
5
out of
5
rating by Mary Divine
"I was experiencing some forgetfulness over my auto insurance bill. I called the State Farm office and luckily Rosa answered the call . She figured out who CC I was. Rosa also had the make, year & model of my car. Through patiently asked questions Rosa quickly found my bill & relayed the amount to me. Thank you Rosa for your patient voice. Mary D. Customer"
We responded:
"Thank you, Mary, for sharing your experience! I'm glad Rosa was able to assist you with such patience and efficiency. It's wonderful to know she could quickly help you with your insurance bill. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Nicole Palella
July 23, 2025
5
out of
5
rating by Nicole Palella
"Quick response, friendly helpful wonderful people. Rosa is a lifesaver!!!"
We responded:
"Nicole, thank you for your wonderful review! I'm so happy to hear that Rosa and the team were able to assist you promptly and effectively. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Chynalla Hammonds
July 22, 2025
5
out of
5
rating by Chynalla Hammonds
"I talked to a insurance rep named Rosa. She was very good and I enjoyed talking to her and she was very friendly and very helpful. So give her a raise, thank you."
We responded:
"Thank you for your review, Chynalla! I'm happy to hear that Rosa provided you with such a friendly and helpful experience. I'll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!"
S.Oglesby
July 18, 2025
5
out of
5
rating by S.Oglesby
"Fast response. From being locked out of the car more times than i care to admit to a dead battery. Great customer service from Rosa. Thank you Rosa for all your help with updating our policy and answering all of my questions."
We responded:
"Thank you! I'm happy to hear that Rosa provided you with great customer service during those challenging moments. We’re always here to help with any situation you might face. Let us know if there's anything else we can do for you!"